Frequently Asked Questions

Kratom (Mitragyna speciosa) is a tropical evergreen tree in the coffee family (Rubiaceae) native to Southeast Asia, particularly Indonesia, Malaysia, and Thailand. For centuries, rural harvesters in Southeast Asia have utilized the leaves for their revitalizing botanical properties. The leaves naturally contain bioactive indole alkaloids, predominantly Mitragynine and Speciogynine.

Yes. Every GoKratom product is 100% pure, unadulterated whole-leaf botanical. We strictly reject fillers, synthetic binders, flow agents, stem-dust cut-ins, or artificial additives. What you receive is pure micronized leaf or pure plant-based cellulose capsules filled with tested leaf powder.

Vein colors reflect the maturity of the leaf and the specific drying/curing technique used after harvest:

• Red Vein: Harvested from fully mature leaves and often dried under controlled fermentation, known for evening calm and soothing body aromas.
• Green Vein: Harvested at mid-maturity and indoor-dried, offering a balanced equilibrium between focus and gentle vitality.
• White Vein: Harvested early with brief sunlight exposure, popular for morning routines and clear mental stimulation.
• Gold / Yellow: Specialized proprietary curing or master blends delivering well-rounded harmony.

Powder: The most cost-effective and customizable format. Perfect for brewing traditional botanical teas or blending into smoothies.
Capsules: Pre-measured (approx. 500mg - 600mg per 00-size capsule) in tasteless vegan plant gelatin. Ideal for on-the-go convenience.
Extracts: Concentrated full-spectrum liquids for experienced users seeking rapid absorption in compact servings.

We always advocate the "Start Low, Go Slow" principle. If you are new to kratom, begin with 1.5 to 2.0 grams (approximately 1 level half-teaspoon or 3 to 4 standard 500mg capsules). Observe how your body responds over 45 to 60 minutes before considering any adjustment. Always stay well hydrated with water.

Store your kratom in a cool, dry place away from direct sunlight and excess humidity (such as a kitchen pantry or cabinet). GoKratom packages come in resealable, multi-layer light-barrier foil pouches to preserve alkaloid freshness for up to 24 months.

Every GoKratom product features a distinct batch Lot Number (e.g. GK-2026-GML12) stamped on the back of the packaging. Simply visit our public Lab Tests Verification Portal and enter your lot number to view or print the full ISO-17025 certificate.

Our 5-stage testing protocol screens for:

• Heavy Metals (ICP-MS): Lead, Arsenic, Cadmium, and Mercury well below AHPA/USP thresholds.
• Microbiological Pathogens (qPCR): Salmonella spp., E. coli, Total Aerobic Microbial Count, Coliforms, Yeast & Mold.
• Alkaloid Quantification (HPLC): Mitragynine %, 7-Hydroxymitragynine %, Speciogynine, Paynantheine.

Due to individual state and local municipal regulations, we do not ship kratom to the following locations:

• States: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin.
• Municipalities: San Diego (CA), Oceanside (CA), Sarasota County (FL), Alton (IL), Edwardsville (IL), Jerseyville (IL), Union County (MS), Columbus (MS).

All other US domestic orders ship promptly via USPS or UPS Priority.

All orders over $49 automatically qualify for FREE Fast Express Shipping! Orders placed before 2:00 PM EST (Monday through Friday) ship the same business day in plain, discreet, protective packaging. Typical delivery time is 2 to 4 business days.

We offer a hassle-free 30-Day Satisfaction Guarantee. If you are not fully satisfied with your purchase, contact our customer support team at [email protected] with your order number, and we will issue an exchange or full refund for returned unused portions.