100% SATISFACTION GUARANTEE · 30-DAY WINDOW

Returns & Refunds Policy

We stand firmly behind the clinical purity and potency of every leaf that leaves our Oregon cleanroom. If you are not completely satisfied with your order, return it within 30 days for a full refund or exchange.

Start an RMA Return Online View Return Guidelines

Simple & Hassle-Free

How the 30-Day Return Process Works

No complicated hoops, no aggressive interrogations. Follow these 4 transparent steps.

Submit Online RMA

Use our automated form below or email [email protected] with your order number.

Print Prepaid Label

Receive an instant pre-addressed USPS / UPS return shipping label directly to your inbox.

Facility Check-In

Upon arrival at our Oregon distribution hub, our returns team inspects and logs the package within 24–48 hours.

Immediate Payout

Receive a full refund back to your original payment method (3–5 business days) or instant store credit (+10% bonus value).

Self-Service Portal

Automated Return / Exchange Request

Fill out the details below to generate your official RMA Return Slip and receive return instructions.

Order Number *

Email Address on Order *

Reason for Return *

Preferred Resolution *

Additional Notes or Batch Code (Optional)

Clear Policies

Return Criteria & Eligibility

We want you to explore our botanical collection with total confidence.

✓ Opened Bags (80%+ Remaining)

We understand that discovering the right strain requires a personal trial. You can sample a powder or capsule bottle; if it doesn't resonate, return the bag with at least 80% original weight for a full refund or exchange.

✓ Factory Sealed Pouches & Extracts

Unopened, factory-sealed pouches and liquid extract bottles returned within 30 days of delivery receive 100% immediate refunds to the original payment method without any restocking fees.

✓ Damaged or Defective in Transit

If your shipping box arrives crushed or an inner induction seal is ruptured, simply contact us within 7 days with a quick photo. We immediately rush a replacement via Priority Express at zero cost.

Common Questions

Frequently Asked Questions About Returns

Do I have to pay for return shipping? +

No. When you choose store credit or an exchange, return shipping is 100% free with our prepaid label. For standard cash refunds to your card, a minimal $4.95 carrier label deduction applies unless the return is due to our packing error or transit damage.

How long does it take for a refund to reflect on my bank statement? +

Once our Oregon facility logs your returned package, the refund is initiated within 24 hours. Depending on your financial institution (Visa, MasterCard, Discover, AMEX), funds typically appear in your account within 3 to 5 business days.

Can I return items purchased as part of a Discovery Bundle? +

Yes! If a specific strain in your bundle did not meet your aroma preference, we can either replace that individual strain with an alternative vein of equal size or provide proportional store credit.